India’s External Affairs Minister S M Krishna’s calls to help NRIs comes amidst growing anger over rude and unprofessional behaviours by Indian Consulate staff. The LINK ran a story last week that said according to the survey, conducted by the Overseas Friends of BJP (OFBJP), as many as 76% of the respondents said that they experienced either un-professional and rude behavior from employees of the consulate, while 56% of them rated their overall experience as “very bad”. Although no survey has been done in Canada – but the feeling is the same with many complaining that despite paying high fees for the services – people are treated like” garbage” by the Consular staff. “They (Consular staff) always seem to be on some kind of power trip rather than doing their job,” one totally pissed off Man told the LINK, adding that he’s decided India is just not worth all this hassle to visit!
CAIRO – External Affairs Minister S M Krishna told Indian envoys to be more proactive in helping expatriates in distress, and to appoint welfare officers who will be easily accessible to ensure faster help to Indian citizens abroad.
India’s External Affairs Minister S M Krishna’s calls to help NRIs comes amidst growing anger over rude and unprofessional behaviours by Indian Consulate staff.
The LINK ran a story last week that said according to the survey, conducted by the Overseas Friends of BJP (OFBJP), as many as 76% of the respondents said that they experienced either un-professional and rude behavior from employees of the consulate, while 56% of them rated their overall experience as “very bad”.
Although no survey has been done in Canada – but the feeling is the same with many complaining that despite paying high fees for the services – people are treated like” garbage” by the Consular staff. “They (Consular staff) always seem to be on some kind of power trip rather than doing their job,” one totally pissed off Man told the LINK, adding that he’s decided India is just not worth all this hassle to visit!
In Egypt for a three-day visit, Krishna asked Indian embassies and consulates to evolve new mechanisms to address grievances in a timely manner, during a meeting with Indian envoys to the Middle Eastern nations, here.
He said Indian ambassadors have been asked to designate two hours every week to meet Indians who are experiencing distress situations, and called on the ambassadors to interact with such citizens in a faster manner.
Krishna said all embassies shall now have an officer designated as a “welfare officer” who will be accessible to meet Indian nationals at one open day every week.
Complaints lodged by Indian nationals will be responded to quickly and ambassadors, in a new accountability system, will effectively monitor such complaints and responses by officials, he said.
Krishna urged the Indian diplomats to initiate innovative solutions with the sole aim of improving the quality and timely delivery of consular services in all Indian embassies.
During his visit, Krishna also unveiled a portrait of Nobel Laureate Rabindranath Tagore at the House of Poetry here in the presence of Egyptian minister of culture Shaker Abdel Hameed. .
